CORRECTION -- New Book Release: `Six Sigma For Financial Services' by Rowland Hayler of Pivotal Resources and Michael Nichols of Nichols Quality Associates

CORRECTION -- New Book Release: `Six Sigma For Financial Services' by Rowland Hayler of Pivotal Resources and Michael Nichols of Nichols Quality Associates

October 26, 2006

    In the news release, New Book Release: `Six Sigma For
Financial Services' by Rowland Hayler of Pivotal Resources
and Michael Nichols of Nichols Quality Associates, issued
earlier today by Pivotal Resources over PR Newswire, the
source should read "Pivotal Resources" rather
than "Nichols Quality Associates" as incorrectly
transmitted by PR Newswire.


How Leading Companies are Driving Results Using Lean, Six
Sigma, and Process Management


    LONDON and NEW YORK, Oct. 26 /Xinhua-PRNewswire/ --
Rowland Hayler, Vice President of International Operations
at Pivotal Resources and Michael Nichols of Nichols Quality
Associates and formerly Director of Six Sigma Design at
American Express, today announced the release of their new
book "Six Sigma for Financial Services: How Leading
Companies are Driving Results Using Lean, Six Sigma, and
Process Management" -- published by McGraw Hill. The
book fully explores why the world's leading financial
services organizations are striving to achieve sustainable
world-class business process excellence, and demonstrates
how Lean, Six Sigma, and Business Process Management are
being used to deliver dramatic improvements in results.

    The authors have detailed numerous examples,
illustrations, and direct practical applications from
organizations at the forefront of implementing Lean, Six
Sigma, and Business Process Management within the global
financial services industry. Organizations include:
American Express, Bank of America, Barclays Stockbrokers,
Development Bank of Singapore, Fidelity, First Data
Resources, ICICI Bank, JPMorgan Chase, Lloyds TSB, and
Wachovia.

    "The book gives a thorough explanation of the
rationale for business process excellence within the
financial services industry," says Hayler. Nichols
continues, "The methods described provide a clear and
simple structure to enable readers to build their knowledge
on how to become a world-class financial services
organization within today's complex global business
environment."

    What others have said: 

    * "An excellent book for anyone involved in a
business process excellence
      journey!" 
      -- Paul Baker, Managing Director, Group Operations,
Lloyds TSB;

    * "Customer service, top-line growth, compliance,
and regulatory oversight
      have all become crucial for financial
institutions...The authors
      masterfully illustrate how Six Sigma and Lean, under
a process
      management umbrella, support these relevant business
objectives."
      -- Juan Carlos Paez, Chief Operating Officer, BAC
Credomatic Network;

    * "A great reference for those of us who want to
`fast-forward' our
      process innovation initiatives to achieve outstanding
results."
      -- Teng Soon Lang, Executive Vice President and Head,
Group Quality &
      Process Innovation, Overseas Chinese Banking
Corporation;

    * "The approaches that Hayler & Nichols
describe are not just for the
      Operations function -- they apply equally to
Marketing and Sales ...
      business process excellence is critical for
maximizing the return on
      marketing investments and an organization's value
creation."
      -- Arjen Kruger, former Chief Marketing Officer,
MasterCard Europe.

    Rowland Hayler is Vice President of International
Operations for Pivotal Resources. Based in the United
Kingdom he is responsible for Pivotal's client engagements
outside of North America, including such high profile
companies as BP, Cisco Systems, and adidas-Salomon. Before
joining Pivotal Resources, Hayler was Vice President of Six
Sigma at American Express where he led the in-house
development of Six Sigma Design methodology and curriculum,
and Six Sigma Process Management across the company
worldwide.

    Michael Nichols is currently Principal
Consultant/Senior Master Black Belt for Nichols Quality
Associates, a consortium of Lean Six Sigma professionals.
He was previously the Director-Six Sigma Design/Senior
Master Black Belt at American Express, where he
co-developed the Six Sigma Design and Six Sigma Process
Management programs. Nichols's interest in quality
management has led him over the years to assume numerous
leadership positions in the American Society for Quality,
culminating in his service as president of the Society for
the 2007-08 year.

    The Authors can be contacted at [e-mail].

    About Pivotal Resources

    Pivotal Resources is a global consulting and training
firm that focuses on organizational improvement through the
implementation of Six Sigma, Lean and related methodologies.
Pivotal Resources has published 4 highly respected books on
Six Sigma Deployment - The Six Sigma Way, The Six Sigma Way
Team Fieldbook, What is Six Sigma?, and What is Six Sigma
Process Management? The company offers a range of process
management solutions, serving Fortune 500 companies in
diverse industries across the world. With operations in
North America, Europe and Asia, the company is
headquartered in Walnut Creek, California. For more
information on Pivotal Resources, call 925-975-0500 (US);
or [phone] (UK), or visit
http://www.pivotalresources.com .

    For more information, please contact:

     John Lee
     Pivotal Resources
     Tel:   [phone]
     Email: [e-mail]

SOURCE  Pivotal Resources