Lagan Receives 'Strong Positive' Rating in Leading Analyst Firm's Local Government CRM Products MarketScope Report

Lagan Receives 'Strong Positive' Rating in Leading Analyst Firm's Local Government CRM Products MarketScope Report

April 19, 2007

    WASHINGTON, April 19 /Xinhua-PRNewswire/ -- 

    Lagan, provider of enterprise software dedicated to
streamlining the delivery of public services to
constituents, today announced that it has received the
highest possible rating in Gartner's MarketScope: Local
Government CRM products 2007. (1) Lagan was one of eight
software suppliers evaluated in the report, and received a
"Strong Positive" rating. 

    MarketScope research is a review of vendors worldwide
offering a similar product or service, and provides
specific guidance for users. Vendors were reviewed
according to their vertical/industry strategy, product and
service, product strategy, overall viability and geographic
strategy with different weighting accorded to each category.


    Commenting on the result, Des Speed, President and CEO
of Lagan, said, "We believe Lagan's sole focus on
providing software solutions for government has helped us
achieve this place within Gartner's local government CRM
MarketScope.  We believe Gartner's 'Strong Positive' rating
confirms Lagan's position in the market and our commitment
to providing local government with CRM technology solutions
that meet their unique challenges.  We would like to thank
our customers for their support and confidence in Lagan,
and we promise to continue developing CRM solutions to meet
their evolving needs."

    Lagan's strong positive rating in the 2007 local
government CRM MarketScope comes soon after Lagan was
positioned in the Gartner Magic Quadrant for CRM Customer
Service Contact Centres 2007. (2) The Magic Quadrant is a
qualitative evaluation of a set of vendors in a specific
market.

    Des Speed continues, "We are particularly proud
that Lagan's position in the local government CRM
MarketScope comes so soon after being positioned in the
Gartner CRM Customer Service Contact Centres 2007 Magic
Quadrant. The Magic Quadrant report highlights customer
service as a 'key business factor that will drive CIO
decision making during the next 24 months'.  Lagan's
software solutions support this by focusing on meeting the
needs of government customers, enabling them to provide
services that can be accessed quickly and effectively, and
meet performance criteria." 

    Magic Quadrant companies are assessed by Gartner using
a range of weighted criteria, including ability to execute,
market responsiveness, customer experience and support,
market understanding and innovation. 

    A complete Gartner MarketScope for local government CRM
products report is available on the Lagan website at:
http://www.lagan.com .

    About Lagan 

    Lagan is a leading provider of solutions that enable
government organizations to become more responsive,
accessible and effective in meeting the needs of their
citizens.  Lagan's flagship product is an enterprise case
management and citizen relationship management solution
that integrates into non-emergency 311 systems and human
services programs. Lagan is easily scalable and adaptable
to serve cities, states and counties with varying sized
populations. 

    The Lagan product suite offers an open architecture
designed to integrate easily with mainframe and legacy
systems, data warehouses and other back-office systems. 
Lagan streamlines the provision of public services and
enables state and local governments to communicate more
effectively with constituents, whether by telephone, email
or face-to-face meeting.  Lagan also supports multiple
language translation options.  

    Founded in 1994, Lagan is based in Belfast, Northern
Ireland, with offices in Washington, DC; Chicago, IL; and
London, UK. North American and European customers include
Los Angeles County, CA; San Francisco, CA; New Orleans, LA;
Minneapolis, MN, Blackpool Council, West Sussex, Transport
for London and Newcastle City Council.  Learn more at: 
http://www.lagan.com

    1. MarketScope for local government CRM products, 2007.
By John Kost and Esteban Kolsky
    2. Magic Quadrant for CRM Customer Service Contact
Centers, 2007 by Michael Maoz


    For more information, please contact:

    Europe: 

     Grace Meehan, European Marketing Executive
     Lagan 
     Tel:   [phone]
     Fax:   [phone]
     Email: [e-mail]

     PR Agency (The itpr Partnership)

     Kathy Freeman
     Email: [e-mail]

     Celia Dixon
     Tel:   [phone]
     Fax:   [phone]

    North America: 

     Katie Sieck, Marketing Manager 
     Lagan, North America
     Tel:   [phone] 
     Email: [e-mail]

     PR Agency
     Troy D. Gravitt 
     Strategic Communications Group
     Tel:   [phone]
     Email: [e-mail]